Frequently Asked Questions
Everything you need to know about shopping at Andy's Music
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy for instruments?
We offer a 30-day return window for most items. Instruments must be returned in their original condition and packaging. Please note that certain items like reeds, mouthpieces, and earplugs are non-returnable for hygiene reasons.
Do you offer financing options for larger purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify.
Are your instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a multi-point inspection by our professional technicians to ensure it is set up correctly and ready to play the moment it arrives at your door.
Do you ship internationally?
Currently, we only ship to addresses within the United States and Canada. International shipping rates and customs fees for Canadian orders are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor its progress.